Return and Refund

RETURNS AND EXCHANGES

Convenient, Easy and Hassle Free.

We have a priority aim to enhance the experience of our valuable customers. We want you to be completely happy with your purchase and strive to deliver the best products possible. If for some reason, you are not satisfied with your purchase, you may return it for an exchange or refund using the process below.

Returns Policy:

· Any Product/item can be returned or exchanged if it is incorrect/ incomplete or defective/ damaged within 3 days after delivery.

· FaisalFabrics.pk reserves the right to reject a return request found misusing of our generous returns policy or a product received with missing tags and other components.

Conditions for Return or Exchange:

. The Product must be like in the same condition as delivered, unworn, and without any flaws.

· The product must include the original tags, with the original packaging.

· Your item needs to have the receipt, order number, or proof of purchase. 

· Any items that are at discounted prices are non-exchangeable and non-returnable.

– Pre-booking orders are not eligible for refunds or exchange.

Procedure for Returns or Exchange.

You can return your product easily through using these mediums mentioned below:

1. Via Help Line

You can call or Whats App our customer services department on this number 00971564657059. You can take help from our customer support agent for details.

2. Via Email

You can email us through our email address info@packrol.com or contact@packrol.com

Note: Please include the following information while contacting us through any medium

· Order Number.

· Phone number/Email id.

· Video or photo of the faulty product.

Shipment Method for Return or Exchange.

Once you have created your return request as described above, our customer care team will guide you to ship the product/item back to the origin. Depending on the situation, you will either take your product/item to the nearest drop-off point or wait for the collection by our pick-up service. Our pick-up service is only available in selected areas. It may take 3 – 4 working days for your return shipment to arrive on the origin.

Refunds or Exchange Policy.

Once we receive your item at the origin, we will notify you of the status of your refund or exchange after inspecting the item. Although it depends on the criteria of the product and your choice, the product is refundable or exchangeable.

Refunds

Once your return is approved, we will initiate a refund to your preferred payment method within 48 hours.

Exchange

Transit time for the Exchange shipment is the same as our standard delivery time (3 to 4 Business days) from the time exchange is shipped. You will be entitled to get an exchange of an equal value as your original order.

Thank you for being with us!

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